Learn How the National Board for Certification of School Nurses (NBCSN) Strengthened its Credentialing Program and Scaled Growth

The association needed an operational partner with deep experience in association management and credentialing.

With a strong strategic focus and in-depth knowledge of day-to-day operations, Association Headquarters (AH) was the natural choice.

THIS IS YOUR SIGN TO GROW
YOUR ASSOCIATION.

The Challenge

NBCSN had been working with a credentialing body since their founding in 1985. However, in order to scale and grow, that team was unable to offer the operational support the organization required, mainly due to:

Paper-based application processes
No digital infrastructure
Lack of a partner that could accommodate growth

The Process

AH took control of day-to-day operations, streamlining the credentialing operations and transitioning to a modern database platform specifically tailored to meet NBCSN’s needs. Working together with the leadership team, AH delivered integrated support across the organization, setting them up for measurable, sustainable growth.

The Results

Showing a strong, upward trajectory in both certificant volume and NBCSN’s bottom line, the partnership continues to thrive:

Certificant Growth

Grew from 4,000 certificants in 2018 to over 6,000 in 2025

Total Asset Growth

Rose from $200,000 in 2018 to over $1 million in 2025

Revenue Growth

A 98% increase in revenue from $370,000 in 2018 to over $719,000 in 2024

Through this partnership, NBCSN has been able to have a significant impact on school health and the credentialing field for school nurses. With a digital conversion, equity-focused programming, and mission-driven marketing, NBCSN now has the infrastructure, foresight, and strategic focus to be a leading national certification body.